Alibaba makes money through a mix of platform commissions, advertising and customer management fees, direct sales, logistics and local delivery services, cloud infrastructure, AI-related cloud products, wholesale marketplace services, international commerce, and a portfolio of consumer and enterprise platforms. The company is now a hybrid of a mature China commerce profit pool and several investment-heavy growth businesses, especially AI cloud, Qwen consumer AI, quick commerce, and international digital commerce.
In the March 2026 quarter, Alibaba generated RMB243.380 billion of revenue, up 3% year over year. On a like-for-like basis excluding the disposed Sun Art and Intime businesses, revenue grew 11%. Profitability was much weaker because management increased spending on technology businesses, quick commerce, user experience, Qwen user acquisition, and cloud infrastructure. Adjusted EBITA fell 84% to RMB5.102 billion, while free cash flow was negative RMB17.300 billion.
- China e-commerce: Alibaba China E-commerce Group combines Taobao, Tmall, Ele.me, Fliggy, quick commerce, and China wholesale services. Revenue comes from customer management and advertising, commissions, value-added services, direct sales, logistics services, wholesale marketplace services, and local instant-delivery commerce. The segment produced RMB122.220 billion of March-quarter revenue, up 6%, and RMB24.010 billion of adjusted EBITA, down 40% as Alibaba funded quick commerce, technology, and user experience investments.
- China marketplace monetization: Taobao and Tmall remain Alibaba’s core domestic commerce assets. China e-commerce business revenue was RMB96.292 billion in the March quarter, down 1%, while customer management revenue rose 1%. Excluding the contra-revenue impact from the new business development program, customer management revenue grew 8%, showing that Alibaba still has monetization power in its main marketplace despite intense competition.
- Quick commerce: Taobao Instant Commerce and Ele.me generated RMB19.988 billion of March-quarter revenue, up 57%. The business increases shopping frequency and local-services engagement, but it requires subsidies, delivery density, and sustained consumer acquisition spending. This makes it strategically important and margin dilutive at the same time.
- International digital commerce: Alibaba International Digital Commerce Group includes platforms and cross-border services such as AliExpress and Alibaba.com-related businesses. March-quarter revenue was RMB35.429 billion, up about 6%, and the adjusted EBITA loss narrowed to RMB138 million from RMB3.574 billion a year earlier. This segment gives Alibaba exposure beyond China, although profitability is still developing and some retail growth was offset by lower Lazada revenue.
- Cloud and AI: Cloud Intelligence Group sells public cloud services, AI-related cloud products, model services, and infrastructure. March-quarter revenue rose 38% to RMB41.626 billion, with external revenue up 40%. AI-related products grew at a triple-digit rate for the eleventh consecutive quarter and accounted for 30% of external cloud revenue, making AI demand a material part of Alibaba Cloud’s revenue base.
- Other platforms: All Others includes Freshippo, Cainiao, Alibaba Health, Hujing Digital Media and Entertainment, Amap, Qwen Consumer Business Group, Lingxi Games, DingTalk, and other businesses. March-quarter revenue was RMB65.459 billion, down 21% because of the Sun Art and Intime disposals and lower Cainiao revenue, partly offset by growth at Freshippo and Amap.
Alibaba’s main competitive advantages are scale, ecosystem breadth, merchant and consumer data, payment and logistics adjacency, cloud infrastructure, AI model development, and a strong balance sheet. At March 31, 2026, the company held RMB520.824 billion in cash and other liquid investments, giving it capacity to fund AI infrastructure, consumer acquisition, and shareholder returns through a heavy investment cycle.
Its market position remains strongest in China. Taobao and Tmall anchor one of the country’s largest online commerce ecosystems, while Alibaba Cloud is a major Chinese cloud and AI infrastructure provider. China exposure is central to the investment case, since domestic commerce generated about half of consolidated March-quarter revenue and produced the bulk of segment adjusted EBITA before unallocated items and eliminations.
Direct competitors include JD.com and PDD/Pinduoduo in China e-commerce, Meituan and JD.com in quick commerce and local delivery, ByteDance/Douyin in livestream and social commerce, Tencent-linked ecosystems in traffic and digital services, and Tencent Cloud, Huawei Cloud, Baidu AI Cloud, and state-backed providers in cloud and AI infrastructure. Internationally, AliExpress and Alibaba.com compete with global and regional e-commerce platforms, including Amazon in cross-border retail and marketplace services.
Compared with Amazon, Alibaba has a similar mix of marketplace commerce, logistics exposure, cloud computing, and AI infrastructure ambition. The difference is geographic and profit mix: Amazon’s cloud business is a major global profit engine, while Alibaba’s current profit pool is still mainly China commerce, with cloud and AI growing fast but requiring heavy investment. Alibaba’s FY2026 profile is therefore less about near-term margin expansion and more about whether the company converts its China commerce cash generation and balance sheet into durable AI cloud, Qwen, quick-commerce, and international-commerce growth.